Refund & Cancellation Policy
Gilligan Property Services
Last Updated: March 29, 2026
At Gilligan Property Services, we aim to provide reliable, high‑quality property care. This Refund & Cancellation Policy explains how cancellations, refunds, and service concerns are handled.
1. Cancellations by the Customer
We understand that schedules can change. If you need to cancel or reschedule a service, we ask that you notify us as early as possible.
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Cancellations made at least 24 hours before the scheduled service will not incur any fees.
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Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee, depending on the time and travel already committed.
2. Cancellations by Gilligan Property Services
We may need to reschedule or cancel a service due to weather, unsafe conditions, or unforeseen circumstances. If this happens, we will contact you promptly to arrange a new appointment at your convenience.
3. Refunds for Completed Services
Because our work is service‑based, refunds are generally not issued once a service has been completed. However, customer satisfaction is important to us.
If you are not satisfied with the results:
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Please contact us within 48 hours of the service.
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We will assess the concern and, if appropriate, return to correct the issue at no additional cost.
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Refunds may be considered on a case‑by‑case basis if the service could not be reasonably corrected.
4. Deposits
If a deposit is required for larger jobs:
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Deposits are refundable if the customer cancels at least 48 hours before the scheduled service.
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Deposits may be non‑refundable if materials have already been purchased or significant preparation has been completed.
5. Weather‑Dependent Services
Some services—such as lawn care, aeration, seeding, and exterior cleaning—are weather dependent. If conditions prevent safe or effective work, we will reschedule at no cost to you.
6. Contact Us
If you have questions about this policy or need to discuss a service concern, please contact:
Email: info@gilliganpropertyservices.com
Phone number: 1-800-795-7709